Get in touch with us

Help & Support

Live technical support is available during normal office hours, Monday to Friday.

Call-back only support is provided until 8pm weekdays and from 10am to 4pm at weekends.

All other support issues raised are dealt with on the next working day.

0113 320 3737

Service Status

Check out our Network service status.

How to guides

Installation and setup guides can be found here.

Submit a support request

Having a technical service problem? You can raise a support ticket here.

Adding additional account contacts

If you want to provide someone with authority to discuss your account or deal with technical issues on your behalf then please complete our request form.

See the FAQs

Many of your questions can be answered by looking at our FAQ page.

Replacement router request

If you need a a replacement router outside of warranty (12 months). Then please complete the form.

Terms and Conditions

Detailed below are the terms and conditions of our Broadband Internet services.


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Ineligible sectors

  • aid for the fishery and aquaculture sectors;
  • aid for the primary production of agricultural products;
  • certain aid to undertakings active in the processing and marketing of agricultural products;
  • export aid;
  • aid favouring domestic over imported goods;
  • aid for undertakings active in the coal sector;
  • aid for the acquisition of road transport vehicles; and
  • aid for undertakings in difficulty