Originally called LN Communications Ltd with a trading name of I Love Broadband we were established in 2006 and over the years have expanded until in September 2015 we acquired a similar company called Boundless Broadband based in Lancashire. We have adopted the Boundless brand name with offices in Leeds and Chorley.
WISPs use fixed wireless broadband technology to deliver the same high speeds and service as traditional broadband providers, but delivered wirelessly as opposed to through buried cables. Therefore WISPs deliver internet without the use of a traditional telephone line.
Fixed wireless refers to wireless devices or systems that are situated in fixed locations, such as an office or home, as opposed to devices that are mobile, such as smartphones and tablets. Typically, a small antenna is placed on your home or office which receives a direct signal from a WISP tower nearby. Unlike technology used for cellular data, the wireless connection between your home and the tower allows for fast reliable service via a fixed wireless connection.
We can usually get the service installed within a few weeks if you are covered by our wireless network. If you are just outside the service area we will need to discuss this with you and arrange a survey.
A couple of hours, on average. It may take longer if the cable run is particularly long or access is difficult.
Evidence from around the world and in the UK has shown that properties with high quality and fast internet connections frequently sell for more money. Estate agents are reporting that houses without good internet access do not get many viewers these days, so houses are becoming increasingly difficult to sell in rural areas.
Because we do not use the telephone line to supply the broadband service it is possible to have our service installed while still using your existing ISP. You can then cancel your old supplier when you are happy with our service.
Yes, just send an email firstname.lastname@example.org or call us on 0113 894 1951
As a Boundless customer, you pay for your services in advance. The date provided on your bill/invoice is the start of that month’s period*. For example; your bill is dated 6th June, this bill relates to the service provided 6th June until 5th July.
The description on your invoice will be the package that you have purchased from us. You can find more information about our packages on our website. Your description may carry additional information such as property name or service user information, this is usually the case if you have 2 or more services with us.*The first exception to this is your initial bill, this is dated the day of your installation and is a one off invoice for the installation work and equipment. The second exception to this is our annual package offered to caravan parks, these services are billed annually and the year of service starts from the date supplied on the invoice unless stated otherwise.
You can find information about our package costs on our website. Your monthly bill may be different from the prices advertised online, this is because we have maintained the prices of long standing customers or you may have been subject to discounts for a variety of reasons at our discretion.
We currently only provide invoices by email therefore it is vital that you have provided us with the correct email address for your correspondence. We do not provide paper copies. If you require an original paper invoice for any reason this will be subject to additional charges.
We do not currently offer an online billing portal. This is something we are looking at implementing and will endeavour to provide as soon as possible. Any requests for bills or invoices need to be made to our accounts team at email@example.com
When your bill is raised, it is automatically emailed to you on the same day. Once sent out, our system will request a payment via your direct debit and you will receive notification of this request from our Direct Debit providers, GoCardless or SmartDebit. After this payment notification has been received the money will be scheduled to leave your account 3 working days later.
We ask that all of our customers both business and residential pay for their services and installations via Direct Debit. We use direct debit providers called GoCardless and SmartDebit to handle our direct debits, please see below for more information about GoCardless. GoCardless Direct debits are subject to the normal direct debit agreement, which can be viewed here.
Direct Debit is the lowest-cost method of transferring money on a regular basis. If we can keep these costs down, it helps to keep the price of the service down. Direct Debit is also very secure and the customer is very well protected.
In some instances we may make an exception for some business customers to pay us via bank payment or cheque. To do this you will need to speak with our accounts team to discuss paying your invoices. Additional charges for the administration of this option may be applicable.
Direct debits are incredibly easy to set up for paying your Boundless subscription and installation. If you are a new customer, part of our sign-up process will ensure that you set up a direct debit to confirm your account ready for your installation. After you sign up and our networks team have confirmed we can service you, you will be sent an email with instructions to set up the direct debit in anticipation for your installation. Payments made by direct debit will appear as “GOCARDLESS” on your bank statement.
GoCardless are a well-established online direct debits company who process thousands of payments a day on behalf of UK businesses. When you receive your direct debit request from us via email, the unique link in that email will ask you to complete a short sign up form. Upon completion of this form your direct debit will be activated immediately without the need to mail back forms or contact your bank. Your direct debit is automatically linked to your account with us and will take all future payments for both subscription and installation.
GoCardless is extremely secure, we use GoCardless because of the security it offers us as a business and also because of the security features it offers to our customers. We do not keep a record of your bank details, this is controlled by yourself which is an added element of security over a normal direct debit instruction to some companies. GoCardless use secure systems and processes to control the payments its users make and have an excellent track record of payment success.
For more information about GoCardless we recommend that you read through the following support articles on their site. They provide a wide range of information on how the service works and what benefits it provides you. This can be found here.
GoCardless notifies you when any activity occurs on your account. When we request a payment, GoCardless will let you know. This means that if you need to query a transaction, you can contact us in good time before the payment leaves your account. If we issue a full refund of a payment, GoCardless will let you know and this will also show on your GoCardless account. If you require a credit note for your records our accounts team can do this for you.
If you receive notification about a cancelled direct debit, this could be due to a number of reasons.
Do not worry, our accounts team can assist with reactivating your direct debit. It can be as simple as clicking a link they send out to you and confirming the reactivation. Please get in touch as soon as possible if this happens to ensure your service is not interrupted.
At Boundless we understand that things do not always go according to plan. If you are having difficulty paying your bill please let us know. If a payment fails a member of our team will be in touch regardless, but as always with situations such as this it helps to let us know first.
A member of our team will be happy to discuss your situation and present some options for you.
To get a copy of a bill or invoice you need to contact our accounts team at firstname.lastname@example.org
We will require a few details from you to supply the invoice and may also ask a few questions to confirm your details are correct on our system.
Please if possible supply your:
If you are struggling to provide some of the above information, please give us the best detail you can offer and our team will do our best to locate and provide you with your invoices/bills.
If the amount debited from your account is different from what you were expecting, please check your invoice that the payment relates to. In 99% of cases the information you seek will be provided on the invoice. If you are still not sure why the amount is different, please get in touch and our accounts team will be happy to assist.
If you take a VoIP service with Boundless, you will be subject to an additional billing cycle.
VoIP services are billed at the end of each calendar month. When you first sign up to the service you will be invoiced for any equipment fees plus a pro rata cost for the service fee to take you up to the end of that specific month.
Each month end bill will show a set amount as your service fee dependant on the package you have purchased, this is paid in advance for the following month. On the same bill you will have a variable fee to pay for any additional call charges you have incurred during that month.
It is possible to provide a breakdown of your calls for your records, unfortunately these cannot be provided during the month and only at the end of each cycle.
In order to change your bank details, you need to do this directly with GoCardless. You can contact GoCardless on 020 7813 8674. A member of the customer support team will then assist you by making the necessary changes to your account. Please note, Boundless are not allowed to change your bank details for you.
If you need to update any of your details with us you can email email@example.com. Please outline any changes that we need to make to your account.
To get in touch regarding your bill you can email firstname.lastname@example.org directly. Please try to provide as much detail as possible in your request, including information such as account reference, invoice number(s), dates and account holder name (these can all be found on your invoice).
This allows for our team to investigate any issues you may have and respond to you accordingly. Alternatively you can call customer service on 0113 894 1951 and ask to speak to accounts.
To make a one off payment to us or pay your invoice via bank transfer, if previously agreed with us, please use the information below.
In addition to using the above details for bank payments, please provide your subscriber account number (It will be in the format of 4 letters followed by a 3 digit number such as ABCD999) and if applicable your invoice number in order for our accounts team to process your payment efficiently. Any payments made to a different account other than the one stated above may take longer to be processed or could be missed, so please ensure you enter the details correctly.
Alternatively, we can take payment by debit or credit card over the phone. Please call our accounts team for help, who will call you back for added security.
If you have been offered a refund by one of our team, they will have informed the accounts team of the agreement. You will shortly receive an email to you with a request for details in order to efficiently process your refund. We do not hold customer bank details, therefore partial or nominal refunds need to be made directly to customer’s bank accounts manually.
Please complete the details form in the email so that we can process your refund as soon as possible. We aim to credit your account within 14 days of receipt.
Please accept our apologies, payments can take a few days to clear our bank and then further time to be processed within our systems. If the payment has not been processed you may automatically receive communication about non-payment, please ignore this. If you continue to receive these messages but can confirm you have made a payment then please get in touch and a member of our team will look into it for you.
If you need to contact us your account number enables our support team to find your details and respond to your questions quicker.
You should first receive your account number when the direct debit request email is sent to you. Existing customers or recently installed customers will find their account number on their invoices/bills. It will be in the format of 4 letters followed by a 3 digit number such as ABCD999.
Your account may have been suspended if you have failed to make payments for your monthly subscription and subsequently failed to contact us about this. We will endeavour to contact you in the event of missed payments but it is important that you respond to our messages should we not get through to you. If your account is suspended you will receive email notification prior to suspension and then written notification upon suspension.
Please note – a slow or lack of connection does not mean you have been suspended, there may be a temporary issue with your network or planned maintenance in your area. Any queries regarding your connection can be answered by our support team at 0113 320 3737
Yes. If you use a web-based service such as Gmail, Hotmail. If your email address is given to you by your existing ISP, for example @yahoo.co.uk or @aol.com, you may need to set up a free webmail address. We recommend Gmail.
Some ISPs like BT let you keep your existing email address for a small monthly fee.
No. Since we use terrestrial-based towers instead of satellites, service is not interrupted by atmospheric conditions. Links are also not affected by fog, smog, snow or non-torrential rain.
NO! Wireless uses ground-based antennas to transmit data to your location with low latency. Satellite systems have higher “latency” (the time it takes data to travel between two points) since the data has to travel from your location up to the satellite 22,400 miles up and back down to the Internet, making VoIP, VPN (virtual private network) and gaming difficult to run.
Yes, if it is a “Smart TV” which supports internet connectivity, you can stream services such as Netflix, Youtube and iPlayer.
Yes, our wireless network employs the latest and most robust wireless encryption available with state-of-the-art equipment.
Yes, all our staff are based at our offices in Leeds and Chorley and are highly trained in dealing with our products and services.
If you wish to keep your old ISP as a backup, that's fine. Our service does not use the telephone line so it is straightforward to have both services operating.
We will find out if this is the case when we perform a survey. If there is a cluster of houses in the same situation we will consider providing a relay station to bridge the gap. We will also advise on any alternative broadband services that may work.
The service allows us to provide packages of speeds up to 10, 20 or 30Mbps, the full speed would be obtained under perfect conditions with no contention. However a number of factors can prevent the full 10/20/30Mbps from being reached at times such as:
Wireless Routers that are supplied by us will be either pre-delivered or installed on the day of your installation. If you have your own router please make sure it is compatible with our broadband connection, it needs to be for a Cable connection (not ADSL) and therefore have a WAN (wide area network) socket. The type you used for your telephone line delivered broadband is not suitable. You are not required to purchase a router, if you do not you will be presented with a single RJ45 Ethernet cable ready to plug into a network enabled computer, router or switch.
If you are experiencing issues getting online then please restart your router (switch it off for 10 to 20 seconds).
If you continue to experience connectivity issues then switch off the PoE (Power Over Ethernet) device, this is normally a small black box about the same size as a laptop charger. It will be connected via an Ethernet cable to the WAN port on your router and plugged into a mains power supply. Leave switched off for 10 to 20 seconds and then switch back on. Also inspect the Ethernet plug at the end of the outdoor cable (it connects to the socket labeled PoE on the PoE device) to check for any moisture which would indicate the cable is damaged.
If the problem persists then please call us on 0113 320 3737.
Please follow these steps before contacting our Support Line:
WiFi signals will vary throughout your property and in most instances this does not relate to your broadband service or speeds. Signal strength can be affected by a number of factors, such as;
One solution is to use devices called Homeplugs.
In our downloads section here.
Using P2P file sharing software is not prohibited and the ports/protocols will not be blocked, but are rate limited based on continued usage. Please be aware that much of the information transmitted across the internet using P2P services such as torrents are subject to copyright and can be a very common way of transmitting malware, so we advise caution. Please see our Terms and Conditions for more information here.
Our service is entirely independent of the landline. Many of our customers have cancelled their landlines and only use mobiles in order to avoid paying line rental charges. However if you use an alarm system or other type of monitored alert system connected to a telephone line, we recommend retaining your landline.
Voice over Internet Protocol (VoIP) sometime also referred to as SIP is a means of using your existing telephone in just the same way as before, but it uses your broadband connection instead of the BT telephone network. We can supply you with a dual purpose router or a small pre-configured adapter which you plug your telephone (or cordless telephone base station) into, and then simply connect the adapter to a socket on your broadband router. There is no need to keep your BT landline and our call charges and line costs are generally far cheaper than traditional providers such as BT.
Yes in most cases, but we will need to “Port” (migrate your number from your existing supplier to ourselves). There is normally a charge of £20 for this.
Yes, by installing a booster from your mobile phone provider. Vodafone use a device called Sure Signal, EE is called Signal Box, O2 is called Boostbox, and 3 is called Home Signal. You need to apply to your mobile phone service for the device.
Vodafone has just released a new service called “WiFi calling” which allows you to make calls on your mobile without using any device or App even if there is no cellular coverage. Currently this is only supported on a small number of phones. See here for more details.
In order for your device to work then you will first need to ensure that your IP address is on your service providers Whitelist (or similar database). If this is the case then please call us on 0113 320 3737 for advice.
Once this is complete then you will be required to reset your Sure Signal, etc. Please note that most booster boxes can take up to 24 hours to register when first installed.
If you are experiencing any issues with your VoIP service, before contacting our Support Helpline, please restart your router and the VoIP adapter/phone by switching the power off for a few seconds as this often fixes any issues.
If the problem persists then contact Technical Support on 0113 320 3737
Detailed below are the terms and conditions of our Broadband Internet services.
1. Start of this agreement
1.1 An agreement that the customer is making a contractual commitment by placing an order with us to deliver the agreed service to the property addresses within this document.
1.2 A commitment that we intend to supply the Customer their required service dependent subject to survey and network reach for any of the properties within this document.
1.3 If service cannot be delivered, thereason(s) shall be communicated to the Customer along with any associated costs to deliver the aforementioned service.We reserve the right to terminate this Contact Agreement prior to the service going ‘live’.
1.4 This Agreement will commence on the Commencement Date and will continue for the term of period as per the Contract Agreement and thereafter will continue, unless and until terminated by you or us in accordance with paragraph 9 below.
2. Registration information
2.1 To register for the Broadband Services, you must be at least 18 years of age.
2.2 You warrant that all information provided to us, including the information in the online registration form, is absolutely true, complete and accurate. If any facts or information provided to us become inaccurate then you will tell us immediately of the changes.
2.3 You confirm that there are no material facts or circumstances, which have not been disclosed to us that would affect a decision to provide the Broadband Services to you.
2.4 By signing this Agreement, you are confirming that you arean authorised person. We shall invoice the full contract term costs to the Customer if the above is not the case and you wish to cancel your service, or shall continue to deliver service with written or electronically communicated agreement from an authorised person.
3. Our provision of the services
3.1 We will provide the Broadband Services subject to these Terms and Conditions.
3.2 We can only provide Broadband Services in areas of the United Kingdom in which we are technically able. We will endeavour to provide the Broadband Services to you at the access rate you choose, however the speed may be affected at times due to network congestion and other reasons.
3.3 Whilst we will use our reasonable endeavours to begin providing the Broadband Services on any date agreed with you, we will not beliable for any failure to meet such a date.
3.4 We will provide the Broadband Services to one main point selected by you and will not guarantee that the Broadband Services willwork over any extension, cables or network devices that you may have installed.
3.5 To avoid unnecessary costs, you should not arrange for any third party IT Support professionals to attend on the installation date as we cannot guarantee the time of completion of the works. Your existing broadband services will not be affected by the work we undertake. Furthermore, we will not be held responsible for any costs incurred by your IT professionals.
3.6 You may lease a static IP address from us for an additional charge. IPV4 is in limited supply and we therefore ask businesses to complete a request form so we can establish the need.
3.7 You confirm that we, and any authorised operator supporting the Broadband Services has your permission, on reasonable notice to: (a)carry out any works on your premises for, or in connection with the installation, maintenance, adjustment, repair or alteration of the Broadband Services; (b) enter the premises to inspect, modify, upgrade or replace any equipment that you may have connected to the Broadband Services.
3.8 Where on reasonable notice we tell you that we wish, or any authorised operator supporting the Broadband Services wishes, to carry out any work set out in paragraph.
3.7(a) you agree to: (a) obtain all necessary consents, including consents for alterations to buildings, if applicable; (b) provide any electricity and connection points required by us or by any authorised operator supporting the Broadband Services; and (c) provide a suitable, safe and appropriate working environment in accordance with our reasonable requirements or those of any authorised operator supporting the Broadband Services.
3.9 Where, at our request, any third party equipment is installed at your premises to enable you to receive the Broadband Services, you will not, and you will ensure that no-one else shall, add to, modify or in any way interfere with such equipment without our prior consent. Furthermore, you will use such equipment in accordance with any instructions, safety and security procedures applicable to the use of that equipment. You acknowledge that all such third party equipment remains owned by the relevant third party and you will be responsible for such equipment while installed at your premises. You acknowledge that you will be liable to the owner of such equipment for any damage to it while installed/delivered to your premises (fair wear and tear excepted and excludes network infrastructure equipment).
3.10 We may suspend the Broadband Services temporarily without notice in an emergency or in order to improve, maintain or repair the Broadband Services or our network or for other operational reasons. We will try, but cannot guarantee, to keep you informed and to keep interruptions to a minimum.
3.11 We cannot guarantee that the Broadband Services will be uninterrupted or error free. If a fault occurs, you should report it by phone, email or in writing to our Technical Support Services using the contact details set out on the LN Communications Ltd (www.lncomms.co.uk) and we will try to rectify the fault.
3.12 You may purchase an access point or networking device during the registration process or use your own equipment. We will provide technical support on all devices purchased during registration but we will not be responsible for any faults in its design, manufacture or performance and we will not be liable for any loss or damage incurred by you as a result of any such fault. If you choose your own device we will refer you back to your supplier for technical support.
3.13 You acknowledge that we will not be responsible for any sites, content, goods or services offered or made available on the Internetprovided by LN Communications Ltd or any other third parties nor for any computer viruses, cookies or anything similar transmitted to you via the Broadband Services by such third party sites or otherwise through our provision of the Broadband Services.
3.14 We will not be responsible for the content of newsgroup or chat areas, whether moderated by us or not. By entering these areas, you accept this and agree to waive any claims against us for any distress, injury, loss, liability, damage and expense arising from or inconnection with your use of these areas and their contents. You will indemnify us against any claims arising from your use of the areas or any content of the areas, which you post, or create.
4. Your use of the services
4.1 The Broadband Services and any software provided as part of the Broadband Services are provided solely for your own use and you may not resell, transfer, assign or sub-license them or any part of them to any other person.
4.2 You must ensure that any devices or personal computers used by you to access the Broadband Services do not have an adverse effect on our systems, those of our suppliers or on network traffic generally, such as SPAM, Viruses and DoS attacks. You must use the Broadband Services in a manner consistent with all applicable laws and regulations which may apply to your use of the Broadband Services.
4.3 You must ensure that any computers, systems or networks that utilise the Broadband Services are configured in such a way that does not give a third party the capability to use the Broadband Services in an illegal or inappropriate manner. You should run a firewall and up to-date anti-virus software, and ensure that your operating system is kept fully up to date with the latest security patches.
4.4 You must not use the Broadband Services in any way that would, in our reasonable opinion, materially affect the use of or access to the Internet of any other person. This includes, but is not limited to, “denial of service” (DoS) and “distributed denial of service” (DDoS)attacks against another network or individual user. DoS attacks will result in immediate termination of the Broadband Service.
4.5 Any attempt, whether successful or not, to gain access to or retrieve data from any computer system without authorisation from its maintainer or owner will lead to immediate termination of the Broadband Service and possibly to prosecution. This applies to port scanning, vulnerability probes and intentional distribution of “Trojan horse” programs, viruses and worms, as well as making use of systems compromised by third parties.
4.6 Use of the Broadband Service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly and strictly prohibited. We have a zero-tolerance policy for spam. Spamming will result in immediate termination of the Broadband Service.
4.7 Intentional distribution of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/ or computer systems is prohibited. This will result in immediate termination of the Broadband Service.
4.8 Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information may result in termination of the Broadband Service.
4.9 You must not use the Broadband Services: 1. In any way that does not comply with any licences applicable to you or is unlawful or fraudulent or has any unlawful purpose or effect or; 2. in connection with the carrying out of a fraud or criminal offence; 3. to disseminate or otherwise distribute, knowingly receive, upload, download, use or re-use, any information or material which is inappropriate, profane, abusive, indecent, defamatory, obscene or menacing, or in breach of any copyright, privacy or any other rights; 4. In any way that infringes any third party’s intellectual property rights; 5. in a way that does not comply with our specific instructions.
4.10 We may require you to change your e-mail address and/or website address (if supplied by the Supplier) and we may suspend the services if we reasonably believe that any URL or e-mail address you are using is likely to be offensive, abusive, defamatory or obscene or in breach of paragraph 4.9 and you will be responsible for any losses, expenses or other costs incurred by us that are caused by your breach of paragraphs.
5.1 You will pay us the applicable charges for the Broadband Services to which you subscribed, as set out on the Order Form, Purchase
Order or as otherwise notified by us to you (the Fees). We reserve the right to change the Fees at any time on giving you not less than 28 days’ notice. The changed fees will apply on expiry of this 28-day period unless you tell us in the meantime that you want to terminate thisAgreement.
5.2 We will bill you each month in advance for the Fees applicable. All customers are asked to pay by direct debit mandate. For customers choosing to pay by invoice, we will ask for payments to be made quarterly in advance. If any instruction for such payment is not confirmed by no later than 7 days prior to the start of the relevant calendar month, we may suspend the provision of the Broadband Services to you immediately without notice. We regret that we no longer accept standing order mandates. For customers choosing to pay by Direct Debit, we will seek payment from your bank or building society via a direct debit mandate on or after the day on which the Fees are payable. If any instruction for such payment is not confirmed by your bank/building society by the day on which the Fees are payable, we may suspend the provision of the Services to you immediately without notice.
5.3 If we suffer a charge-back (being a debit from our bank account or repayment by us as a result of a transaction dispute procedure initiated by you) of any Fees (or part of them) paid by you to us, you will immediately repay us for the charged back sum and we may: (a) immediately without notice suspend the provision of the Broadband Services to you; and/or (b) charge interest on the charged back sum at a rate of 4% above the base rate of Barclays Bank plc until the sum is repaid to us.
5.4 You may be required to pay a re-connection charge at our rates in force at that time if you wish to be re-connected following a suspension of the Broadband Services resulting from paragraphs 5.2 and/or 5.3.
5.5 If it is necessary to install the Broadband Service on a different property or site at any time, for example as a result of you moving offices, you will be required to pay a moving fee of £100.00 + VAT.
5.6 Our Broadband Packages come with unlimited data usage, but they are subject to a Network Management Policy. We work to provide our customers with a sustainable quality broadband service. At busy times on our network we give priority to applications such browsing, email, streaming, instant messaging, gaming and VoIP. Certain applications, such as peer-to-peer file sharing, large file downloads and news groups, which use up lots of bandwidth and can have a negative impact on other customers, may operate slower at peak times. Our network’s busiest times are between 4 and 11pm on week days and all day at weekends, but it can be busy at others times as well – depending on the demands on the network. We monitor customers who use the most bandwidth and whose usage has a negative effect on others. Customers who download large amounts at peak times regularly will have restrictions place on their accounts to reduce their download speeds at peak times. Only a few customers will be affected by this: fewer than 5%. We remove these restrictions when the network is not busy.
6. Security and confidentiality
6.1 In order to enable you to use the Broadband Services, we may provide you with security details, i.e. a username and password. You will be responsible for maintaining the confidentiality and security of the security details. Where the security details include a password that may be changed by you, you will change the password at frequent and regular intervals.
6.2 You will immediately notify us if any of the security details: (a) have been disclosed to an unauthorised person or are, or may be used in an unauthorised way (or if you suspect, or have reason to suspect that this may occur or have occurred); and/or (b) have been lost or stolen.
6.3 We may suspend your security details if at any time we think that there is, or is likely to be, a breach of security and require you change any password.
6.4 You will be responsible for all actions undertaken by anyone else using the security details unless you have given notice to us at the first possible opportunity upon becoming aware of the events listed in paragraphs.
6.2(a) or 6.2(b) above as the case may be. We may suspend the Broadband Services and you will fully indemnify us from all losses resulting from such actions.
6.5 You accept that the Broadband Services are secure in the way of a Hardware firewall but we do not guarantee the prevention or detection of any unauthorised attempts to access the Broadband Services.
6.6 You agree to keep in confidence any information (whether written or oral) of a confidential nature (including software and manuals) obtained under or in connection with this Agreement and will only use such information in order to receive the Broadband Services.
7. Personal data
7.1 We will comply with our obligations under the Data Protection Act 1998 and any other applicable data protection legislation.
7.2 By registering for the Broadband Services you consent to our using and/or disclosing your personal information for certain administrative and credit-checking purposes. This may involve disclosing your personal information to third parties, but only to the extent necessary: (a) provide you with the Broadband Services; (b) let you know about any changes to the Broadband Services; (c) manage our network; (d) prevent and detect criminal activity, fraud and misuse of or damage to our network; (e) for other administrative purposes.
7.3 We may collect information about you or your use of the Broadband Services: (a) when you agree to subscribe to a service/product we provide and give us information including contact details, date of birth, etc; (b) when you communicate with us/our Customer Services; (c)when you take part in surveys or provide us with feedback.
7.4 From time to time we will compile aggregate statistics about the Broadband Services and may share them with reputable third parties. These statistics will not contain information that would enable any third party to identify you personally.
7.5 We will disclose personal information to comply with all applicable laws and lawful requests by the appropriate authorities.
7.6 We will protect your personal data by all appropriate security measures including the use of secure servers and encryption.
8. Limitation of liability
8.1 We will not be liable either in contract, tort (including negligence) or otherwise for any damages for any direct or indirect loss of profits, business or anticipated savings, nor for any indirect or consequential loss nor for any damage or destruction of data however
arising from the use of or inability to use the Broadband Services or from any action or omission taken as a result of using the Broadband
Services. Notwithstanding any other provision of these Terms and Conditions we do not exclude or limit any liability in respect of death or
personal injury resulting from our negligence.
8.2 Our aggregate liability to you in contract, tort (including negligence) or otherwise and arising out of, or in connection with, this Agreement and/or the provision of the Broadband Services for each 12-month period (the first period starting on the date the Broadband Services is first provided to you) shall be limited to the amount of the Fees paid by you to us in respect of that 12-month period.
8.3 The information on the LN Communications website is updated from time to time. However, we exclude any warranties, conditions or terms (whether express, implied, statutory or otherwise), as to the quality, accuracy, efficacy, completeness, performance, fitness for a particular purpose of the Broadband Services or any of the contents of the LN Communications website.
8.4 You agree to indemnify us against all costs, claims, losses and expenses (including indirect and consequential losses) howsoever arising, from any claim brought against us by any third party relating to any breach by you of your obligations under these Terms and Conditions.
9. Termination and suspension
9.1 This Agreement may be terminated at any time up to the Commencement Date, however, if we have supplied you with any equipment you must return it to us and (if applicable) we will refund you for any payment received from you for such equipment. Any equipment returned for a refund must be received in pristine and resalable condition, including all packaging, manuals, software and cables, as appropriate.
9.2 We may terminate this Agreement at any time on notice if: (a) we are directed by any competent authority to cease the provision of the Broadband Services or any part of them; (b) you are in breach of any of these Terms and Conditions.
9.3 Unless otherwise specified in this Agreement, either you or we may terminate this Agreement on giving not less than 1 months’ notice to the other; such notice not to expire before the end of the Contract Period.
9.4 You may terminate this Agreement after the Commencement Date if you agree to pay us all the costs that we have incurred in setting up your Broadband Service, this will include the installation fee unless otherwise paid outright. You must also pay our full retail price for any free or subsidised hardware that you ordered from us.
9.5 Upon termination you agree to cease using the Broadband Services immediately and to pay any monies owing (we will bill unbilled amounts promptly after termination). On termination your right to use the Services ceases immediately.
10.1 All intellectual property rights in or relating to the Broadband Services are the property of, or have been licensed to, us. You are only permitted to use these intellectual property rights as provided in these Terms and Conditions and in order to receive the Broadband
Services. You will not use or allow anyone else to use any of our name, logo, trademark or other intellectual property rights or that of any of the licensed operator involved in providing the Broadband Services without our prior written consent.
10.2 We may change the Terms and Conditions at any time by notice on the LN Communications Ltd website, email or captive portal message prior to the change becoming effective. You will be deemed to have accepted any such changes by your continued use of the Broadband Services and will commence from the next monthly payment. Changes to fees are covered by paragraph 5.1.
10.3 Notwithstanding any other rights that we may have in these Terms and Conditions, we reserve the right at any time (notwithstanding prior acceptance) to suspend, cancel, refuse to supply or terminate the provision of the Broadband Services wholly or partly without notice, and we shall not be liable for any loss suffered as a result of such suspension, cancellation, refusal or termination. If at the time we exercise our rights under this paragraph 10.3, you have paid us any Fees in advance, we will reimburse you pro rata for the proportion of these Fees that relate to the period after this date.
10.4 This Agreement constitutes the entire agreement between you and us in relation to the provision of the Broadband Services and supersedes any representations, communications and prior agreements (whether oral or written) related to its subject matter other than fraudulent misrepresentation.
10.5 We may assign, sub-contract or otherwise deal with our rights or obligations under this Agreement, by anyone we see fit to carry out the proposed work without giving you any notice beforehand. You may not assign, sub-contract, sell or transfer your rights or obligations under this Agreement.
10.6 Any notice or communication required to be sent pursuant to these Terms and Conditions should be sent to us at LN Communications Ltd, Hangar 1, Southside Aviation Centre, Leeds Bradford International Airport, West Yorkshire, LS19 7UG, or to you at the address indicated in the registration form.
10.7 No waiver by us of any breach of these Terms and Conditions will be considered as a waiver of any subsequent breach of the same or any other provision.
10.8 If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions, and the remainder of the provision in question will not be affected.
10.9 Except as expressly stated in these Terms and Conditions, no person who is not a party to the Contract will derive any benefit from it,whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
10.10 This Agreement will be governed and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the English Courts.
“Broadband Services” means the services through which you may gain high-speed access to the Internet via a telecommunications network together with the services and facilities provided by us in connection with such Internet access service, which may include the provision of an email account, personal web space.
“Commencement Date” means the date on which the Broadband Services are first provided to you or the date on which you request a change to an alternative Broadband Service provided by us.
“Security Details” means any and all user names, passwords, keys, electronic signatures and any other devices or information in whatever form and on whatever media supplied to allow you to access the Services.
“LN Communications website” means the Internet site which can be found at www.lncomms.co.uk.
“We, Us and Our” LN Communications Ltd, Hangar 1, Southside Aviation Centre, Leeds Bradford International Airport, West Yorkshire, LS19 7UG.
“Authorised Operator” means a trained employee of LN Communications Ltd. “You, Your” means the person, company or organisation whose details are included on the registration form.